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Privacy Policy

Effective date: September 25, 2026

This Privacy Policy explains how WALFTY Property Group, operated by WALFTY GROUP LLC (“WALFTY”, “we”, “us”), collects, uses and protects the information you share with us when you visit walftypropertygroup.com, call us, send us a text message or contact us on WhatsApp.

Information we collect

  • Contact details you give us: your name, phone number, email address and the service you are asking about.
  • Details about your request: messages, photos or videos you send us about your AC system, and your service address when we schedule a visit.
  • Calls and messages: the content of calls and text messages with our team. Calls may be recorded, and you will hear a notice at the start of the call when they are.
  • Website usage: basic, anonymous information about how you use our website, such as pages visited and buttons clicked, collected through analytics tools.

How we use your information

  • To answer your questions and respond to your service request.
  • To schedule, confirm and follow up on appointments, estimates and completed work.
  • To keep a record of our communication with you so anyone on our team can pick up where the last person left off.
  • To improve our website and our service.

Text messaging (SMS) terms

When you contact us by phone, text message or WhatsApp, or submit your phone number on our website, you agree to receive text messages from WALFTY Property Group related to your service request, such as appointment confirmations, estimates and follow-ups.

  • Message frequency varies depending on your request.
  • Message and data rates may apply.
  • Reply STOP at any time to stop receiving text messages. Reply HELP for help, or call us at (689) 306-1344.
  • Consent to receive text messages is not a condition of any purchase.
  • Carriers are not liable for delayed or undelivered messages.

We do not sell, rent or share your mobile phone number or your text messaging consent with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent are never shared with any third party.

How we share information

We do not sell your personal information. We share it only with the service providers that help us run the business — for example our phone and messaging provider and our customer management software — and only so they can provide that service to us. We may also disclose information when required by law.

How long we keep it

We keep your information for as long as we need it to serve you and to keep reasonable business records, and then we delete it.

Your choices

  • You can ask us what information we have about you, and ask us to correct or delete it.
  • You can stop text messages at any time by replying STOP.
  • You can contact us using the details below for any privacy question.

Children

Our services are meant for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last changed.

Contact us

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